Poorly Designed Resident Portals

30, Sep

Resident portals for condominiums and apartment buildings have been on the market for a while. They offer residents a way to connect with their property management team, and property managers an easy way to manage requests and other resident issues. Many of these portals were designed years ago and were made before the smartphone revolution, without user experience in mind. When user experience is not taken into account, though, life can be made difficult for the residents whose lives were supposed to be made better by the implementation of a resident portal.

This is where a new generation of resident portals comes into play, such as newcomer and standout Tenix. These portals maximize user experience to give residents a resident portal they actually want to use. Here are the biggest mistakes that older generation resident portals make, and what new generation resident portals, like Tenix, are doing to fix it.


Many older websites suffer from being too cluttered. There was this idea with websites in the past that any empty space was unused real estate, and that said remaining real estate needed to be filled up. This is not a good website design and creates a poor user experience. It makes it difficult for the user to know what to focus on, or where to look for the most pertinent information.

What newer generations of resident portals do to remedy this is utilized white space. White space makes content legible and increases user attention upwards of 20%, making it much easier for visitors to focus on the information and navigate the page.

When websites are too cluttered and have too many long lists, it makes them inaccessible. Streamlined, high contrast, correctly formatted resident portals such as Tenix are created with all users in mind and make life easier for the variety of residents that utilize them.


One of the main reasons that residents visit resident portals is to book services and amenities. Whether they are looking to reserve parking, elevators, party rooms, guest suites, or more, they will need to schedule a time slot. A design flaw that older resident portals fall into is the dreaded “all-in-one” mega calendar. If you need to reserve a time slot for one service you do not need to see the bookings for every other service available at your building. Seeing all of that at once confuses and makes it more challenging to visualize available time slots.

What newer generations of resident portals do is strip the calendar down. When you want to book a service you select the precise service you would like to access. From there it asks you the date you need and then lists availability, rather than forcing you to try to navigate around a calendar stuffed full of unnecessary information.

When you have a resident portal that works for your residents, then everyone wins. Older generations of resident portals are clunky and disorganized, with poor features that are not accessible to all. The next generation, with portals such as Tenix, is here to remedy that. Give your residents a portal that works for them!